Terms & Conditions.

These terms and conditions govern your use of the Prime Print Co website and any orders you place with us for custom apparel printing services. By submitting a quote request or placing an order, you agree to these terms.

1. About us

Prime Print Co is a custom apparel printing business operating from Unit G15 Regents Studio, 1 Thane Villas, London N7 7PH. You can contact us by email at hello@primeprintco.co.uk.

2. Quotes and orders

2.1 Quotes

Quotes we provide are valid for 30 days from the date of issue, unless stated otherwise. Quotes are based on the artwork, garment specifications, quantities and deadlines you provide. If any of these change, the quote may need to be revised.

2.2 Order confirmation

An order is only formed once we have (a) received your written confirmation to proceed (by email or other written means), and (b) received any required deposit. Until both conditions are met, no contract exists between us.

2.3 Deposits and payment

For orders over £500 we may require a deposit of up to 50% before production begins. The balance is payable on completion, before dispatch. Standard payment terms for trade accounts and approved customers are 14 days net from invoice date.

2.4 Pricing

Prices on our website and in our quotes are exclusive of VAT. VAT will be added at the prevailing UK rate where applicable. Setup fees may apply on complex artwork and will always be disclosed in the quote — never added afterwards.

3. Your artwork

3.1 Ownership and rights

By submitting artwork to us, you confirm that:

• You own the copyright in the artwork, or you have permission from the rights-holder to reproduce it on garments.
• The artwork does not infringe any trademark, copyright, design right, or other intellectual property right of a third party.
• The artwork is not unlawful, defamatory, obscene, or otherwise objectionable.

You agree to indemnify us against any claims, costs, or damages arising from artwork you supply that breaches these warranties.

3.2 Our use of your artwork

We will only use your artwork to fulfil your order. We will not reproduce, sell, or share your artwork with any other party. Subject to your permission, we may photograph finished garments to display in our portfolio — we will always ask first, and you can decline.

3.3 File quality

We will print from the files you supply. If files are low-resolution, the wrong colour mode, or otherwise unsuitable for high-quality print output, we will let you know before production starts. If you choose to proceed regardless, we are not responsible for resulting print quality. Where possible, we will provide guidance and options to improve the file.

4. Production and delivery

4.1 Lead times

Lead times quoted are estimates based on current studio capacity and materials availability. We aim to meet every deadline we agree, and will tell you immediately if circumstances change. Same-day and next-day production may be available subject to capacity and surcharge.

4.2 Delivery

We deliver UK-wide via courier. Delivery costs are quoted separately and depend on weight, destination, and service level. Risk of loss passes to you on delivery to the address you supply. We are not liable for delays caused by the courier or events outside our reasonable control.

4.3 Acceptance and inspection

Please inspect your order on receipt. Any claims relating to print quality, garment defects, or shortages must be raised within 7 days of delivery. Photographs of the issue should be included with any claim.

5. Cancellations, refunds and remakes

5.1 Customer cancellations

• Before production starts — you may cancel for a full refund of any deposit paid, less any artwork preparation costs already incurred.
• After production starts — because we are producing items custom-made to your specification, we cannot accept cancellations once printing has begun. Any deposit is non-refundable, and you remain liable for the remaining order value.

5.2 Our errors

If we make a mistake — wrong artwork printed, wrong garment supplied, defective production, or genuine quality failure — we will at our discretion either reprint the affected items at our cost, or refund the corresponding portion of your invoice. The choice will be made in consultation with you and based on what best meets your needs and timeline.

5.3 Customer-supplied content errors

We are not liable for errors in artwork you supplied and approved (typos, colour issues, layout) or for outcomes resulting from incorrect specifications you provided. Once you confirm a digital proof, we proceed on the basis that it represents the final intended output.

6. Liability

To the fullest extent permitted by law:

• Our total liability under any order is limited to the value of that order.
• We are not liable for loss of profit, loss of business, business interruption, or any indirect or consequential losses arising from a delayed or defective order.

Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.

7. Force majeure

We are not liable for failure or delay in performance caused by events outside our reasonable control, including (but not limited to) supplier failures, courier disruption, machinery failure, fire, flood, power outage, civil disturbance, or government action. We will notify you promptly of any such event and work with you to find a solution.

8. Trade accounts

Where we offer a trade account with credit terms, we may at our discretion require credit checks, references, or other reasonable verification before approval. We may suspend or withdraw credit facilities if accounts fall overdue. Late payment interest may be charged at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

9. Confidentiality

Both parties agree to keep confidential any non-public information shared during the course of working together (including pricing, artwork, project plans, customer lists). This obligation survives the end of our working relationship.

10. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising under them will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may update these terms from time to time. The version in force at the time you place an order is the version that applies to that order. The current version is always available at this page.

12. Contact

If you have any questions about these terms, contact us at hello@primeprintco.co.uk.