Privacy Notice

1. What we collect

When you order or contact us we may collect: your name; email address; phone number; delivery and billing address; the details of your order; the artwork and files you upload; and the messages you send us.

We also collect limited technical information needed to run the site securely (for example your basket identifier and information your browser sends). We do not collect payment card numbers — these go directly to our payment processor.

2. How and why we use it

We use your data to: take and fulfil your order; produce proofs and print your items; arrange delivery or collection; provide customer support and send order-related emails; keep accounting and tax records; and prevent fraud and misuse.

Our legal bases are: performance of our contract with you (to fulfil your order); our legitimate interests (to run and secure the business and communicate about orders); compliance with legal obligations (such as tax records); and your consent where we ask for it (for example any optional marketing).

3. Service providers we share data with

We use trusted providers to run the service, and share only what each needs: Stripe (payment processing); Resend (sending your order and proof emails); Supabase (our database and secure storage for your artwork and order records); and Vercel (website hosting). Each processes your data on our instructions under its own security and privacy terms.

Some of these providers may process data outside the UK/EEA. Where they do, appropriate safeguards (such as standard contractual clauses) apply. We do not sell your personal data.

4. How long we keep it

We keep order and account records for as long as needed to provide the service and to meet our legal and accounting obligations (generally up to six years for financial records). We keep the artwork and files you upload only for as long as they are needed — to fulfil your order, provide support, handle any dispute, support repeat orders where relevant, or meet a legal or accounting obligation — and remove them when they are no longer required.

5. Your rights

You have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to certain processing, and to data portability, subject to legal limits. Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at hello@primeprintco.co.uk (or message us on WhatsApp). You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

6. Cookies and security

We use only the cookies and similar storage needed to make the site work (for example to keep your basket and, if you sign in, your session). We take reasonable technical and organisational measures to protect your data, including encrypted connections and access controls.

Business details and how to contact us

Company name: Prime Print Co Ltd.

Business address: Unit G05, Regents Studio, 1 Thane Villas, N7 7PH (our North London studio).

Email: hello@primeprintco.co.uk. You can also message us on WhatsApp.

Opening hours: Monday–Friday 10:00–17:00; Saturday–Sunday closed.