Terms & Conditions of Sale

1. About us and these terms

Prime Print Co is a custom clothing and DTF transfer printing studio based in North London. In these terms, “we”, “us” and “our” mean Prime Print Co Ltd, and “you” means the person or business placing the order. Our full business details and contact information are set out at the end of these terms.

These terms, together with our Delivery Policy, Returns & Cancellations Policy and Privacy Notice, form the agreement between us. Nothing in them affects your statutory rights as a consumer.

2. Placing an order and proof approval

When you place and pay for an order, you are making an offer to buy. A binding contract forms when we confirm the order by email. We then check your artwork and send a digital proof.

Your order is made to your specification. Production only begins after you approve the proof. It is your responsibility to check the proof carefully — including spelling, layout, colours, sizes and quantities — before you approve it. Once you approve the proof, you accept it as correct and authorise us to print it.

3. Prices and payment

Prices are shown in pounds sterling (GBP) and are the prices displayed at the time you order. Prime Print Co is not currently VAT registered, so no VAT is added to your order.

Payment is taken in full at the time of order through our payment processor, Stripe. We do not store your full card details. Delivery charges, where they apply, are shown separately before you pay.

4. Your artwork and content

You confirm that you own, or have permission to use, all artwork, logos, images and text you supply, and that printing them will not breach anyone else’s rights (including copyright and trade marks). You agree to indemnify us against any claim arising from the content you supply.

We may decline to print material that is unlawful, offensive, or infringes third-party rights. We may make minor adjustments needed for print production; anything significant is shown to you on the proof first.

5. Custom and personalised goods

Almost everything we make is personalised or made to your specification. Because of this, the usual 14-day “change of mind” cancellation right for online purchases does not apply once production has started. Your rights to cancel, and what happens if an item is faulty or we make an error, are set out in our Returns & Cancellations Policy.

6. Turnaround and delivery

Turnaround times are estimates given in good faith and run from the point you approve your proof, not from when you order. They are not guarantees. Delivery terms, charges and responsibilities are set out in our Delivery Policy.

7. Product appearance and variation

Printed colours can vary slightly from what you see on a screen, and garment shades, fit and finish can vary between batches and blank suppliers. Small variations of this kind are normal and are not a fault.

8. Our liability

If we cause you loss by breaking this contract or failing to use reasonable care, we are responsible for loss you could reasonably expect to follow. We are not liable for losses that were not foreseeable, or for business losses (such as loss of profit) where you order as a business.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Where an order is faulty or wrong through our error, our responsibility is set out in the Returns & Cancellations Policy.

9. Changes and governing law

We may update these terms from time to time; the version that applies to your order is the one published when you order. These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.

Business details and how to contact us

Company name: Prime Print Co Ltd.

Business address: Unit G05, Regents Studio, 1 Thane Villas, N7 7PH (our North London studio).

Email: hello@primeprintco.co.uk. You can also message us on WhatsApp.

Opening hours: Monday–Friday 10:00–17:00; Saturday–Sunday closed.